Policies

Shipping Policy
All orders normally ship within 24hours of your order. Any delays in processing will be communicated to you.

Return Policy
Only defective merchandise can be returned to Shains. Merchandise must be received in its original condition and packaging within 15 business days from receipt. If the merchandise is defective due to a Shains error, purchase and shipping costs will be reimbursed, otherwise all shipping costs related to receiving and returning the item are the responsibility of the customer.

Privacy Policy
Information collected for order fulfilment and the shains.co.uk mailing list is used solely by Shains and will not be shared with outside parties. This information may be used for announcing Shains news, and product specials only. If you would like to be removed from our mailing list, please contact sales@shains.co.uk.